Connectivity Management

 In the contacts of your organization with customers, fellow organizations, supplier’s etc. telephony remains an important role. This applies to contacts between employees within your organization. In a technical sense, the needs for telephone contacts are provided by the use of a telephone company facility. This can be in the form of a business center with fixed and mobile phone and borrow using the public mobile telephone network. In many cases a link with the PBX and the public mobile environment.

Telephony within your organization requires an umbrella management of the numbering plan employed in its directory data. Reorganizations and changes in the workforce require constant changes in this data collection. For example, a group number assigned to another department or a new employee should receive a phone number associated with department and room number. For this kind of connectivity management Pridis delivers the product Dirigent (before Hi-way).

If your organization has to do with handling large amounts of additional traffic, a separate call center will be deployed. Focus on incoming traffic (inbound), then an intelligent telephone switch (ACD = Automatic Call Distribution's) is the solution. This is the incoming most efficient distribution. Predictive Dialers are used if outbound traffic prevails. Typical of call centers are the specialized call center staff efforts (agent's), the strict division of labor and the central control by a supervisor so a high efficiency is achieved.

The call center environment requires in addition a managing directory data a more online form of connectivity management as the instantaneous occupation of the agent's, the waiting time for customers etc. Pridis provides the solution for you at this type of gathering information and then to depict a wall display. Further details can be found at: Texas Digital Products page.